Emirates Central Cooling Systems Corporation (Empower) signed a Memorandum of Understanding (MoU) with Noor Bank to ease customer bill payments and also to support the government’s initiatives on transformation to smart channels.
This comes in line with the directives of the wise leadership, to complete Dubai’s smart transformation by 2021.
Under this MoU, among the 85,000 customers of Empower, who have accounts or credit cards with Noor Bank can easily pay their bills without visiting Empower’s branches, through Noor Bank’s website or smart application, with no extra charge.
Ahmad Bin Shafar, CEO of Empower, said: “Empower is expanding its strategic partnerships with financial and banking organisations, to increase customer satisfaction and happiness on the services offered to them. These include easy bill payments through e-services and without additional fees. We follow a clear strategy to offer innovative services that will transform Dubai into the smartest and happiest city in the world. We also work to achieve the objectives of the Dubai Plan 2021, to make the Government of Dubai a pioneering and excellent government that is proactive and creative in meeting the needs of individuals and society as a whole.”
Bin Shafar noted that Empower offers e-services to its customers to pay bills, view their bills and payment history, register and track requests, and view consumption trends. He stressed that the partnership with Noor Bank meets customers’ needs and allows them to pay their bills through its electronic platforms. This supports the mutual cooperation between Empower and various banking and financial organisations, to achieve customer happiness and satisfaction.