YORK’s Smart Connected Chillers support Kingdom’s digital transformation goals

Solution uses cloud services that improve energy efficiency and extend the life of the chillers.

Al Salem Johnson Controls (YORK), MEP and HVAC, KSA

Al Salem Johnson Controls (YORK) has aligned itself with the objectives of KSA's Vision 2030 and the Digital Transformation Program by leveraging technology to develop sustainable solutions.

YORK’s Smart Connected Chillers, which use cloud services that improve energy efficiency and extend the life of the chillers, are used in some of the most prominent Saudi institutions and entities, including King Abdulaziz International Airport in Jeddah, and King Saud University in Riyadh.


According to Omar El Wakil, Regional Business Development Manager, YORK’s Smart Connected Chillers enable customers to obtain technical services in a timely manner, ensure proper operation, and avoid sudden interruptions in the system, thanks to the early warning feature.

The system also allows monitoring the equipment’s performance in different operating conditions, contributing to real-time analysis and remediation of any problems.

Other benefits include continuous product improvement, increased efficiency in spare parts inventory management, and monitoring the equipment at the customer's site remotely.

This is an added advantage of the Smart Connected Chillers amid the ongoing pandemic; as owners and maintenance teams can monitor these chillers remotely, anytime and anywhere, even during curfew and neighborhood closures.

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El Wakil said that a building’s multiple devices and systems can be connected at once. He said one of the most important goals of connecting chillers is to reduce emergency breakdowns; by activating a feature called “Predictive Diagnosis,” which identifies and responds to problems before they occur. This has a positive impact on the equipment’s lifespan and energy efficiency, which is an important element of sustainability.

Smart Connected Chillers are characterized by high cybersecurity capabilities, so no breach of data is possible. The chillers are equipped with the latest information security technologies.

The devices send data to the Johnson Controls information cloud and do not allow operating commands to be received through this connection, which limits any attempts made by hackers to penetrate the system.

Speaking about YORK's Smart Connected Chillers, El Wakil said that once the chiller is installed and successfully connected to the network, the data begins to flow in real-time from the chiller to the remote operations center, around the clock and throughout the year.

Al Salem Johnson Controls (YORK) Center for Remote Control monitors 24/7 the efficiency and sustainability of customer devices - including connected chillers - and responds to their inquiries in the event of an error on site.

He added: “The primary goal of the center is to align with the branches, and to make sure that the chillers are running at the highest efficiency.

"In case of a problem, the Center immediately investigates the incident, creates a service request at the chiller site, and finds out its current condition that triggered the alarm. Shortly after notifying the local branch, a technician, using the application of the Smart Connected Chiller and RAP from his phone device, diagnoses the situation and finds the appropriate solution in no time.”

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