Empower initiates remote work policy and ensures uninterrupted services to customers

Parallel Working Environment technology enables an intelligent and comprehensive monitoring of 100 district cooling plants.

Empower, Ahmad Bin Shafar, District cooling

Empower has launched a "remote work" initiative, in response to the preventive actions taken by the government, in order to ensure the safety of employees and customers as well as their families. 

The initiative was launched as part of the concerted community efforts to reinforce the intensive precautions being taken in Dubai and all over the Emirates in the face of global developments related to the coronavirus pandemic.


Empower confirmed that this precautionary measures will not have any impact in the level of service provided to more than  120,000 customers and beneficiaries in all areas of Dubai, as the company’s district cooling services are automated by advanced smart systems and technologies that are fully capable of satisfying the requirements of its customers and partners.

As per Empower's policy for the ongoing circumstances, the customer service center at the Company's headquarters in Jumeirah Street will remain open during the normal business hours, while the rest of customer service centers in other areas will be kept closed until a further notice.

The service in the main office will be limited to dropping new registration applications only, and the applicants will be contacted by phone or email to complete the process on their applications.

"Today, Empower is reaping the fruits of its past years efforts that included developing various channels to enable customers to complete their transactions remotely through Empower's smart platforms that save their time, effort and money,"said Ahmad bin Shafar, CEO of Empower.

READ: Majority of UAE and KSA residents are fearful of contracting the coronavirus

"We started providing our smart services years ago, in line with the Dubai Paperless Strategy, which aims to transforming Dubai Government into a fully digital government by 2021.

"Our new initiative also reflects Empower's keenness to achieving the goals of Dubai Smart Initiative to make Dubai the smartest and happiest city in the world.

"Empower has enhanced the efficiency of its operations by integrating the intelligent Command Control Centre (CCC) with the new Parallel Working Environment (PWE) technology, which enables the teams to monitor more than 100 cooling plants in Dubai at the same time.

"The new technology, serving as a completely independent backup of the CCC, provides holistic smart remotely monitoring of all the operations of Empower plants in Dubai to ensure smooth, reliable and sustainable district cooling services across the Emirate.

"The PWE technology aims to increase the efficiency of the Command Control Centre and ensures uninterrupted district cooling services to our customers.”

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