Empower is offering 24-7 digital services through online-smart channels and platforms of its strategic partners to save customers’ time and effort.
Ahmad Bin Shafar, Empower CEO, explained that the district cooling services provider is prioritising digital services in 2020, in line with the Dubai Paperless Strategy that aims at ending of paper transactions in government framework by 2021.
Bin Shafar said: “We are keen to offer seamless and user-friendly digital service, while building on our efficient interaction with customers as we meet their needs, bring them happiness and exceed their expectations.
“The digital transformation is an integral component of our sustainability plans, as it reduces paper consumption, thus avoiding cutting more trees, of which Empower was aware at an early stage.
“Therefore, we started phasing out paper bills in December 2016 and began a gradual transformation towards green bills and digital service, in line with the UAE’s national strategies.”
In line with Dubai Smart trends, the Empower website offers a numerous digital services to its customers that include, bill review, online payment, online receipts and the final settlement with due payments and a clearance certificate, and the all-time status tracking of requests made by customers during the process.
Moreover, Empower offers online payment facility via its partner banks and financial institutions, including Emirates NBD, Noor Bank, Abu Dhabi Commercial Bank, Al Ansari Exchange, UAE Exchange and m-Pay.