Empower recorded over 500,000 e-transactions in 2019, representing a 15% increase year-on-year.
The district cooling service provider also witnessed a 45% increase in the number of visitors to its customer service centres, and a 13% increase in e-mail communications.
The percentage of customers registering in the e-services via company's website and mobile phone service (mPay) has also grown by 30%.
Empower CEO Ahmad Bin Shafar said: “We are keen to provide seamless and high-quality services that are in line with the national strategies and the fast-paced technological development in Dubai, to facilitate various transactions and achieve customer satisfaction and happiness.
“Using smart services plays is key in saving customers time and efforts, while achieving the best standards of living, eliminating bureaucracy and paperwork and the time it takes for waiting and attending.
“Empower is committed to eco-friendly national strategies, including Dubai Paperless Strategy that aims at completing the smart transformation and ending the internal and external paper transactions throughout Dubai government departments by 2021 along with achieving the goals of Dubai Smart Initiative that aims to transform Dubai into the smartest and happiest city in the world.”