Dubai Electricity & Water Authority (DEWA) has saved 300million gallons of water and more than $4.6million through its smart response initiative for technical notifications.
The 'Smart Response Service' has several features such as self-diagnosis of interruptions, reducing steps to deal with complaints from 10 to six steps by DEWA and only one step for the customers if they can diagnose the status by themselves.
Saeed Mohammed Al Tayer, managing director and CEO of DEWA, expressed his happiness at achieving these results in such a short period, having launched the scheme in July 2019.
He said: "DEWA depends on innovation and the latest disruptive technologies to provide water and electricity services at the highest standards of availability, reliability, and efficiency, and to achieve the Demand Side Management Strategy to reduce energy and water use by 30% by 2030.
“It saves time, money, and effort for companies. This kind of smart and swift service attracts investments in Dubai. DEWA is a role model in customer service and reassures businesses.
“The service highlights the development and innovation in the country that hosts their businesses. It is the best market to attract many business opportunities.”