Tasleem, a utility-focused end-user metering and billing management company, and a subsidiary fully-owned by district cooling developer Tabreed, has introduced an auto-pay customer service.
An additional online ‘move in - move out’ service to provide flexibility, allowing tenants to apply to cooling services without having to visit a kiosk, has also been rolled out.
Bader Al Lamki, Tabreed CEO, said: “Our customers’ satisfaction is of extreme importance to the business, to this extent we have vigorously sought to expand the range of services provided by Tasleem to offer the customers the best digital experience.
“Improved services such as the deployment of new customer service centres, the mobile application and the enhanced online portal contribute to greater customer satisfaction.
“We will continue to expand our portfolio of customer-centric services to provide the best in class services across the board, from the provision to energy-efficient and reliable cooling to transparent billing and convenient payment options.”
Tasleem currently provides 12,000 residential customers with their cooling service billing.
Lennard Sigrist, Tasleem general manager, said: “Tasleem endeavours to provide great customer service experience by providing affordable smart meter solutions allowing consumers to make informed decisions to alter usage and lower electricity bills resulting in more energy efficiency and reduce carbon footprint in addition to a blend of traditional (face to face) customer services as well as our online and mobile.”