UAE-based facilities management provider Emrill has announced contract wins and renewals for the past year of over $167million, setting a new record for the company with an increase of over 23% compared to the previous year.
The announcement follows a string of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubai, where Emrill provides integrated facilities management to a diverse range of sectors including residential, commercial, retail and hospitality.
During the period, Emrill secured over $44m in new project awards.
Emrill CEO Stuart Harrison said a major factor in Emrill’s success in winning new business was its people.
He added: “At every level of the organisation, we are committed to raising regional FM standards and redefining and improving the client experience – one building, one community and one place at a time.
“We do this by building value partnerships with our clients, working with them to deliver long-term growth.
“Our commitment to our partners’ success has enabled us to not only win a number of new major projects but also retain existing clients, with over 88 per cent of our new contract wins coming from existing clients.”
Renewals for the period were 81% higher than those in the previous year, totalling over $123m.
Commercial contract renewals included Dubai International Terminal 3 and Dubai Opera. Residential contract renewals included Royal Amwaj Residences, 23 Marina and Princess Tower.
Philippa Carman, Emrill’s head of business development, commented on the recent Dubai Airports contract award: “We were delighted to be awarded a six-year contract by Dubai Airports and to continue the excellent partnership we have built over the last four years.
“While the scope of work remains unchanged and will see our staff carrying out cleaning and janitorial services in passenger, stakeholder and logistics areas, we welcome the opportunity to expand our offering into concourse A in addition to concourses B and C.”
Speaking about current market conditions, Harrison said: “While there is certainly pressure to reduce costs in certain price-sensitive sectors, the feedback we have received from our clients is they are still prioritising service quality and seeking out partners who can support their strategic aims.
“We have made substantial investment into FM innovation, and this approach has given our clients access to cutting-edge technology and enabled us to deliver operational efficiencies.”
In 2018 and 2019, Emrill launched a number of technological firsts into the UAE market, launching the first efficiency-enhancing app of its kind, specifically designed to enhance and refine the delivery of soft FM services in both horizontal and high-rise communities.
The company also mobilised the UAE’s first and only CMAR street cleaner, significantly reducing water usage.