Serco Middle East toasted a decade-old partnership with Dubai’s Roads and Transport Authority (RTA) on the 10th anniversary of Dubai Metro.
Serco provides full operations, maintenance, and integrated facilities management for the automated Dubai Metro rail network, which consists of 75 km of track, 47 stations, 79 trains, and operations control centres in Rashidiya, Qusais and Jebal Ali.
CEO Phil Malem said: “We are delighted and proud to be part of this journey in partnership with RTA.
“By combining Serco’s expertise in managing large-scale railways with RTA’s drive and vision, we have been able to deliver a bespoke public transport system that has become an icon for the city of Dubai.
“I look forward to future collaborations with the Authority to continue delivering outstanding customer experience.”
The Metro, launched on 9 September 2009, now receives 650,000 passengers per day.
In December 2013, Serco secured an extension to the original five-year concession until 2019 with an option to 2021 to cover Expo 2020; an option which has since been activated.
As of 2019, between the UAE and Saudi Arabia, Serco Middle East has more than 1,700 employees on its books in the transport sector alone.
Alex Rentier, MD for Serco Transport in the UAE, added: “RTA partnered with Serco after an intense, detailed, and highly competitive process and we are very proud to be part of this milestone.
“As we celebrate our decade-old ties built on world-class services, we continue to be RTA’s partner of choice. This is so because our ethos is built on trust, innovation, and the quality of service we provide. We look forward to more fruitful collaboration with the authority.
“Under our partnership, Serco’s core responsibility is to ensure safe operation and maintenance services of all assets of the Metro system, in addition to offering high standards of service to our passengers and communities we serve.
“Serco also recruits and trains UAE nationals, achieving a designated Emiratisation percentage of 15% of its total workforce.”